VENTA LEGAL CENTRE
VENTA services are provided by XploroTech Solutions Private Limited.
This Legal Centre contains the agreements, policies, notices, and operational terms governing VENTA Xploro POS, VENTA Admin, VENTA Insights, VENTA Captain, Xploro AI, related APIs, integrations, mobile applications, dashboards, and future VENTA-branded services.
Customers, administrators, users, and authorised representatives should review the documents applicable to their use of VENTA.
Core Agreements
Master Service Agreement
The primary commercial agreement governing subscription, payment, licences, customer responsibilities, liability, termination, and use of VENTA Services.
Document ID: VENTA-LGL-001
Link: https://venta-pos.com/master-service-agreement-msa/
Data Processing Addendum
Explains the roles and responsibilities of the Customer and XploroTech when Customer Personal Data is processed through VENTA.
Document ID: VENTA-LGL-002
Link: https://venta-pos.com/data-processing-addendum/
VENTA User Terms
Applies to individual users such as administrators, managers, cashiers, captains, store users, warehouse users, and other authorised users of VENTA applications.
Document ID: VENTA-LGL-003
Link: https://venta-pos.com/venta-user-terms/
Acceptable Use Policy
Sets out prohibited activities relating to billing, GST, statutory records, user access, security, data protection, AI use, fraud, misuse, and platform integrity.
Document ID: VENTA-LGL-004
Link: https://venta-pos.com/acceptable-use-policy/
Service Level Agreement
Describes VENTA availability targets, support-response targets, maintenance practices, exclusions, and operational service commitments.
Document ID: VENTA-LGL-005
Link: https://venta-pos.com/service-level-agreement/
Refund & Cancellation Policy
Explains subscription cancellation, non-renewal, refund eligibility, non-refundable charges, billing disputes, and data-export responsibilities.
Document ID: VENTA-LGL-006
Link: https://venta-pos.com/refund-cancellation-policy/
Privacy and Data Governance
Privacy Notice & Policy
Explains how XploroTech collects, uses, stores, protects, shares, and otherwise processes Personal Data in connection with VENTA and Xploro AI.
Document ID: VENTA-LGL-007
Link: https://venta-pos.com/privacy-policy-pos/
Data Retention & Customer Exit Policy
Explains Customer Data retention, data export, account closure, deletion, backup retention, logs, support records, and AI data retention.
Document ID: VENTA-LGL-010
Link: https://venta-pos.com/data-retention-customer-exit-policy/
Xploro AI Terms
Xploro AI Addendum
Applies where Xploro AI or other AI-enabled VENTA features are enabled. It governs AI inputs, AI outputs, human review, AI-generated code and SQL, provider use, restrictions, and Customer responsibilities.
Document ID: VENTA-LGL-008
Link: https://venta-pos.com/xploro-ai-addendum/
Subprocessors & AI Data Use Notice
Lists approved service providers that may process VENTA or Xploro AI data, including infrastructure, cloud, support, communications, payment, analytics, and AI providers.
Document ID: VENTA-LGL-009
Link: https://venta-pos.com/subprocessors-ai-data-use-notice/
Document Priority
If there is a conflict between VENTA legal documents, the following order of precedence applies unless an applicable Order Form expressly states otherwise:
- Applicable Order Form or Subscription Schedule
- Master Service Agreement
- Data Processing Addendum
- Xploro AI Addendum, where AI Services are enabled
- Service Level Agreement
- Refund & Cancellation Policy
- Acceptable Use Policy
- VENTA User Terms
- Privacy Notice & Policy
- Subprocessors & AI Data Use Notice
- Data Retention & Customer Exit Policy
Electronic Acceptance
VENTA agreements and policies may be accepted or acknowledged electronically through VENTA applications, onboarding flows, account portals, subscription records, email confirmations, Order Forms, or other authorised digital processes.
XploroTech may retain electronic records of acceptance or acknowledgement, including document version, user identity, Customer organisation, application name, date and time, device information, and other reasonable technical records.
Updates to Legal Documents
XploroTech may update these legal documents from time to time to reflect changes in law, regulations, products, AI features, security practices, business operations, service providers, or technical requirements.
Where required, XploroTech will provide notice of material updates through the VENTA applications, dashboard, website, email, or another reasonable electronic method.
The current version and effective date of each document are displayed on the relevant legal page.
Contact
For legal, privacy, security, billing, support, or policy-related matters, contact:
Support: xplorocare@xplorotech.com
Billing: xploro@xplorotech.com
Privacy / Grievance Contact: xploro@xplorotech.com
Security Incident Reporting: xploro@xplorotech.com
Legal Notices: xploro@xplorotech.com